Shipping & Returns
Shipping Policy
All portraits are now sent by Royal Mail Tracked 48 post. You can upgrade to Tracked 24 at checkout if you need it slightly quicker (please note that upgrading the postage does not mean your order will produced more quickly).
Personalised art prints are sent by Royal Mail First Class post.
International order are dispatched by Royal Mail International Tracked, which usually takes around 7-10 business days.
Returns & Exchange Policy
Once your order has been placed we will get to work on it quickly. If you cancel before the artworking has been started you will receive a full refund. If you cancel after the art-working has been started or are not happy with the final result after amends have been made, we will need to charge a fee of £10 to cover the illustrators time and materials invested. This will be deducted from your refund.
As every order is personalised, we do not accept returns on any personalised products, unless they are damaged or faulty, however a replacement will usually be offered.